What our customers think
I just wanted to drop you this email to bring your attention to the level of customer service from Gino Mancini today.
Approximately about 30 minutes ago, I dropped by City Ford Rockdale for an unplanned visit as I had issues with my Bluetooth connection on my Ford Mondeo. Gino saw that I had not been attended to & was standing around. Gino took the opportunity to ask if I had needed help as he was going about doing his job. Despite his busy schedule, Gino was willingly stopped & went to the Ford Mondeo to assist with my Bluetooth. Gino explained what the potential issues would be & the steps needed to rectify the issues. Gino then went about & fixed the Bluetooth problem in no time.
This level of service from Gino Mancini was EXCELLENT. Gino went out of his ways “TO GO ABOVE & BEYOND” his normal duties to assist “the stranded motorist”. This level of service needs to be shared & recognised by City Ford Rockdale management & all the staff. I strongly believe Gino Mancini need to be recognised openly to encourage him & his colleagues to continue to perform at this high level of customer service.
May I also take this opportunity to recognise the level of service from Fred Jeanes today also. I wanted to praise Gino Mancini’s performance & Fred was readily available to praise Gino. As the current Ford marketing campaign states “THAT’S WHAT SERVICE SHOULD BE”. I strongly feel that this clearly applies to Gino Mancini’s Customer Service. I am currently have my car service here & will continue to do so for future services.
— Phu Vu
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