Why Service with City Ford Rockdale?

As a Ford owner you will have access to one of the best service programs in Australia. The MyFord Care service program is fully endorsed by City Ford Rockdale and entitles you too:

So we can keep you on the road when you’re getting your car serviced you can also take advantage of our Free Loan Car program1 . All you need to do is book a loan car when you book your next scheduled service at participating Dealers.
With Ford’s Service Price Promise, you’ll know what you’re going to pay for a standard service before you even come in. So there are no nasty surprises for the life of your Ford2 .
  • If your vehicle requires major repairs and the work involves outsourcing, we can locate three quotes to keep your costs down. Also all outsourced work will be accompanied by an itemised invoice including hours worked and parts used.
  • You will receive email notifications of when your services are due and when you car’s registration is ending.
  • If you are happy to wait for your car to be serviced. Enjoy the free Wi-Fi and refreshments in our lounge area.

Ford's Service Price Promise

With Ford's Service Price Promise, Ford will publish the maximum price you will pay for a standard A or B logbook service at a Participating Authorised Ford Dealer. This will provide you with peace of mind knowing that whatever participating Dealer you have your car serviced with, you will not pay more than the stated maximum for the logbook component of the service. Program covers most Ford vehicles (built post 2007).

Log onto www.ford.com.au/cpsorphan to use the Ford's Service Price Promise Calculator or to view the full program details, terms and conditions.

 


RMS Roadworthy Certificate

Come into City Ford Rockdale Service Department for an RMS Roadworthy Certficate.

The inspection is a check of the vehicle to ensure that key components have not worn or deteriorated and that the vehicle is safe for normal road use.
A roadworthy inspection mainly covers the major safety related items.

 

 


Terms and Conditions

[1] Available at participating dealers on scheduled services or overnight warranty repairs. Private and Blue, Silver and Gold Business Fleet customers only. Booking may be required. See www.ford.com.au/service/t-and-c for full terms.
[2] Available at participating Ford Dealers on vehicles built from 2007. Customers will pay equal to or less than the maximum price as published by Ford for the period of the web quote for standard items in the A and B logbook service together with selected routine maintenance items. See www.ford.com.au/service/t-and-c for full terms.

 


 

Apprenticeships

Technology is moving faster than ever and trained specialist technicians are in increasing demand. City Ford Rockdale recruits four 1st year apprentices each year. They are trained through the Ford Motor Company FordStar training programme.

What our customers think

Dear Stephen

I just wanted to drop you this email to bring your attention to the level of customer service from Gino Mancini today.

Approximately about 30 minutes ago, I dropped by City Ford Rockdale for an unplanned visit as I had issues with my Bluetooth connection on my Ford Mondeo. Gino saw that I had not been attended to & was standing around. Gino took the opportunity to ask if I had needed help as he was going about doing his job. Despite his busy schedule,  Gino was willingly stopped & went to the Ford Mondeo to assist with my Bluetooth. Gino explained what the potential issues would be & the steps needed to rectify the issues. Gino then went about & fixed the Bluetooth problem in no time.

This level of service from Gino Mancini was EXCELLENT. Gino went out of his ways  “TO GO ABOVE & BEYOND” his normal duties to assist “the stranded motorist”. This level of service needs to be shared & recognised by City Ford Rockdale management & all the staff. I strongly believe Gino Mancini need to be recognised openly to encourage him & his colleagues to continue to perform at this high level of customer service.

May I also take this opportunity to recognise the level of service from Fred Jeanes today also. I wanted to praise Gino Mancini’s performance & Fred was readily available to praise Gino. As the current Ford marketing campaign states “THAT’S WHAT SERVICE SHOULD BE”. I strongly feel that this clearly applies to Gino Mancini’s Customer Service. I am currently have my car service here & will continue to do so for future services.

Best regards,

Phu

— Phu Vu